Payment issues

Fixes for the most common billing problems.

A charge failed

Stripe notifies you by email when a recurring charge fails. You have up to 3 retries over ~7 days before your subscription lapses. To fix it:

1. Open Settings → Billing.
2. Click Manage subscription — this opens Stripe’s customer portal.
3. Pay the outstanding invoice from the portal, or update the card and Stripe will retry automatically.

Change the card on file

1. Settings → Billing → Manage subscription.
2. In the portal, click Add payment method.
3. Enter the new card and save. Set it as default.
4. Optionally remove the old card.

Account stuck in “Payment required”

If you’ve just paid but the UI still says Payment required:

1. Click the Refresh button next to the status on Settings → Billing.
2. Wait a minute and reload. Stripe webhooks usually arrive in seconds but occasionally lag.
3. If still stuck after 10 minutes, email support with your Stripe receipt number.

Request a refund

We issue refunds in line with the terms of service. Email info@vehium.com from the account email, cite the charge date and amount, and explain the reason. Refunds are typically processed within 2 business days and returned to the original payment method.

VAT number missing from invoice

1. Go to Settings → Workshop profile.
2. Add your VAT number and save.
3. On the next invoice, VAT will appear correctly.
4. For past invoices, contact support to have them re-issued with the VAT number.