Managing payment

Change your card, fix failed charges, and find your receipts.

Change your card

1. Open Settings → Billing.
2. Click Manage subscription.
3. On the Stripe customer portal, click Add payment method or Update.
4. Enter the new card and save. The new card becomes the default for future charges.

If a charge fails

Stripe retries failed charges automatically over the following days. Meanwhile, your account stays active (up to 3 days of grace period). If all retries fail, the subscription expires and the account moves to Payment required.

To fix it manually:

1. Open Settings → Billing.
2. Click Manage subscription.
3. Pay the outstanding invoice from the portal, or update the card and Stripe will retry.

Download receipts & invoices

Two ways:

• Email: Stripe auto-emails a PDF receipt after every successful charge.
• In-app: Settings → Billing → Invoices lists every invoice with a download link.

VAT receipts

Invoices include a VAT breakdown when applicable, based on the billing address on file. If your VAT number is missing from the invoice, add it to Workshop profile first, then regenerate the invoice by clicking Update on the invoice row.