Troubleshooting

Common issues and how to fix them. If your problem isn’t listed, email info@vehium.com.

My vehicles aren’t showing up

This almost always means the email on your Vehium account doesn’t match the email your workshop has on file. See pairing: email mismatch. Ask your workshop to update your client record, then pull down to refresh in the app.

I’m not getting notifications

  1. Check system permissions

    See enable push notifications for iOS, Android, and web steps.

  2. Check in-app categories

    Open Settings → Notifications in the Vehium app and make sure the category you care about is on.

  3. Disable quiet hours

    If quiet hours are active, pushes arrive silently. Disable them in Settings → Notifications → Quiet hours.

  4. Check iOS Focus

    On iOS 15+, Vehium may be filtered by Do Not Disturb or another Focus profile. Add Vehium to allowed apps.

I didn’t get a verification email

Forgot password

Tap Forgot password on the sign-in screen. We send a reset link. Links expire after 60 minutes — if the link is expired, request a fresh one.

The app is stuck loading

  1. Check your internet

    Toggle wifi or mobile data, or try a different network.

  2. Force-quit and reopen

    Swipe the app away in the app switcher, then reopen it.

  3. Sign out and back in

    From Settings → Sign out, then sign in again.

  4. Update to the latest version

    Check the App Store or Google Play for updates and install the latest.

My service history looks outdated

Pull down to refresh on the vehicle detail page. If a recent service still isn’t appearing, ask your workshop to confirm it’s saved on their side — occasionally a service is still in a draft state and isn’t visible to the customer app until it’s scheduled or completed.

Contact support

Email info@vehium.com. Include your account email, the vehicle or service involved, and a screenshot if you can — we typically respond within one business day.

← Back
Notifications